CALL 1-800-FOR-MERCedes (1-800-367-6372)
Please have the following information ready:
1.Your Name
2.Vehicle Identification Number
3.Year, Model, and Color of Vehicle
4.Telephone Number Where You Can Be Reached
5.Disabled Location of Vehicle
6.Description of Problem
mbrace™:
If your vehicle is equipped with mbrace™ and you are a mbrace™ subscriber:
1.Press the Wrench Button* in your vehicle (located in armrest or overhead console).
2.You will be connected with a Roadside Assistance Dispatcher.
mbrace™ will automatically send the dispatcher information about your vehicle type and location.**
3.Describe the problem you are experiencing to the Dispatcher.
4.The Dispatcher will send appropriate service personnel to your location.
mbrace™ Mobile Application (for iPhone and BlackBerry):
1.Launch the application
2.Login with your Account Number and PIN
(If you forget your mbrace™ account number or PIN. Call the Mercedes-Benz mbrace Response Center at 1-866-990-9007 or press the i-Button in your vehicle)
3.Touch or scroll and click on the Assistance button to access Assistance screen
4.Touch or scroll and click on the "Call" button next to Call M-B Roadside Assistance.
* See your operator's manual for complete instructions.
** Only where cellular and GPS are available.
