Mercedes-Benz

Roadside
Assistance

 
Roadside Assistance Services
Sign & Drive

Flat tire, dead battery, out of fuel – Mercedes-Benz has you covered
The Mercedes-Benz 24-Hour Roadside Assistance Program provides help when you need it most – replacing a flat tire, delivering a jump start in the event of a dead battery, or providing a few gallons of fuel should you accidentally run out. Simply contact Roadside Assistance via the 800 number or Roadside App, or push the Wrench Button, and Mercedes-Benz personnel are dispatched to your location at no charge for all eligible Mercedes-Benz vehicles.*

Bring you some fuel if you run out Replace your flat tire with your spare* Jump-start your vehicle if your battery is dead



* Please note that in certain unique circumstances, additional charges may apply to Sign & Drive. For certain models (i.e., AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle's TIREFIT puncture sealant. For vehicles with a spare tire not in working order, towing and/or additional charges may be required.

Towing

Towed to someone who can help – the nearest authorized dealer.

Should your vehicle experience a mechanical issue or be involved in an accident, Mercedes-Benz Roadside Assistance will arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge for all Mercedes-Benz vehicles. In the event of an accident, Mercedes-Benz Certified Collision Centers ensure that your vehicle is returned as close to its pre-accident condition as possible, using only Genuine Mercedes-Benz Parts.

A complete list of Mercedes-Benz Certified Collision Centers can be found here.

In certain situations, additional charges may apply. Please see Service Restrictions for full details.

 
Trip Interruption

If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement to help defray your documented expenditures for accommodations, meals, and related travel expenses, under these conditions:

• The breakdown occurs more than 100 miles from your home.

• The problem is covered by warranty and renders the vehicle inoperable or unsafe to drive.

• Your vehicle remains overnight(s) at an authorized Mercedes-Benz dealership while repairs are performed.


A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.


* All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.
Other Repairs

Due to the variety of special tools, parts and diagnostic equipment that are required to repair Mercedes-Benz vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than the complimentary services offered, we will then dispatch a qualified Mercedes-Benz technician to perform on-site service or arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership.

In the event a technician is called upon for repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty or a warranty determination cannot be made at that time, service labor and parts charges may be assessed. Please note that the service technician cannot determine whether a particular repair at the breakdown site is covered by warranty; therefore, dealership personnel will provide the appropriate refund in qualifying cases.
© 2013 Mercedes-Benz USA, LLC